I believe they are lying a little bit in their import tax calculations. Vestiaire Collective is a luxury retail store. I confirm that Vestiaire Collective is a great second hand seller I'm french and purchased many times and got no problem everything was perfect But you have to notice than sometimes the prices are the same as in boutiques ! The customer service is ABSOLUTELY HELPLESS !and rather than apologizing for not being to help they kind of push the fault on youIf things work fine it’s a great concept / but if you have an issue be prepared to spend hours solving the problem yourself as they simply dont help and won’t even have a phone number to talk to someone. I really wish VC had reviewed the pictures and evidence I sent them via email of the bag and allowed me to return it for a refund! Customs and Duty being charge EU-EU shoppers! I ordered 2 pairs of boots , one pair was mysteriously cancelled and then re-offered in texts and emails ..? | Read 41-60 Reviews out of 3,303. Other than that, all other buying and selling has been quite smooth. Since 1957, these forward-looking … Competency is a serious issue there. Vestiaire Collective review: Pros and cons. absolutely terrible dont recommend to shop or sell here!!! As a seller my money always arrived in time. Please do not sell on this website, please!!! Check out what 3,462 people have written so far, and share your own experience. The latter are instantly recognisable thanks to the monogram print with which they are covered. It hasn't arrived. Items shipped within 24 hours (299) Colors. Best regards, The Vestiaire Collective team. Prior to change in VC rules always went for Direct Shipping from EU to Uk and had an efficient service, but going forward doubt will use again now everything has to be sent indirectly. Genuine items! Thank you and stay safe.Kind Regards,Jessan for Vestiaire Collective. They sell all manner of gently used clothing for men, women, and kids, as well as used outdoor gear at … I hope to see you soon on Vestiaire Collective and wish you a lovely day! The idea is to encourage people … Mais c’est la première fois que je subis une arnaque pareille et aucune réponse ni assistance de la part de VC. Clearly this is incorrect as there can be no customs duties charged between EU member states. The Worst UX in Ecommerce - Vestiaire Collective. Read about their experiences and share your own! Because this is the worst platform I have EVER used. I send the item to Vestiaire and it is deemed non compliant due to authenticity. About Patagonia Worn Wear A thrift store for the adventurers, Worn Wear is outdoor clothing brand Patagonia’s offer of second hand clothing online. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. The money was credited to my bank account the next wednesday.. 1 purchase experience was not smooth and it took more than 1 week for the authentication process. Vestiaire Collective ne protège pas ses vendeurs (fidèles) des arnaqueurs! Nightmare! | Read 101-120 Reviews out of 4,630 And then followed up with two more reassuring emails advising if there were any custom fees that they would pay them and not to worry. Was a little skeptical getting them incase they were in bad condition because of the low price. I was extremely happy with my first Vestiaire Collective experience. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. Excellent customer service so if you haven't bought anything from them or sell you are missing out. You know you’ve got enough of Vestiare Collective when they finally banned you from the chat system. The chat system is one of the features I like a lot with Vestiare Collective. Only the latest review will count in the company's TrustScore. Can anyone help me get my money back from Vestiaire Collective?Ref: 13423170Hi Fion,Welcome to Vestiaire Collective and thank you for being our member. For anyone contemplating selling on this platform, please don't. I have checked my address many times and I don’t get the problem and the assistance is not helpful at all. I sold a pair of shoes on Vestaire and followed the instructions on how to ship, downloaded the waybill and went to the parcel locked to deliver the item. How to Redeem a Coupon Code at Vestiaire Collective. The customer service is dreadful, and there is no number to contact anybody on. Wish I'd read the reviews on here first. Here is the letter... ===QuoteCHANEL Dresses Reference: 13959511 Very good condition On the site: 680 € For you: 510 €Unfortunately, your listing could not be published because the photos are not original (photos taken from the internet are not accepted), do not sufficiently enable us to verify the item, or do not meet our criteria. it is a shame because I had moved over to doing the bulk of my clothes and accessory shopping on VC and I will no longer be doing so as I find it outrageous to be expected to pay 20% extra on everything because someone hasn't gotten their geography correct. After chasing through email and live chat, finally it mentioned that the handbag did not pass the authentication so all my money will be refunded. 1 minute read. It is absurd. Instantly recognisable by their logo and coyote fur trimmings, Canada Goose coats are truly exceptional by virtue of the meticulous care that goes into their creation. Reached out to VC Today asking them (as sender) to investigate but they refused stating i have to wait another 15 days. “ Vestiaire Collective simply is disgusting. I am also removing all of my items from sale as I give up on this useless company. Do you agree with Vestiaire Collective's TrustScore? I will send you updates if they replied. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise. I’m upset. DON'T SELL HERE! Your shopping becomes enjoyable and profitable. Easy sign up process. How strange? Forgot to mention - i have sold 362 items and I obviously know very well how to take pictures, give descriptions and sumbit the right information for a proper listing. Do you agree with Vestiaire Collective's TrustScore? This is insane. Buy! Do you agree with Vestiaire Collective’s 4-star rating? Vestiaire Collective: The Challenges of Second-Hand Luxury by Frederic Godart , Brian Henry , (No reviews yet) Write a Review Lynzie Montague Send an email July 20, 2020. I see that you have cancelled the sale because I did not send the coat within 7 days. The listing gets passed onto a "curation" team. I am STILL , 5 months later, trying to get my money back onto my credit card through disputing it via my credit card provider, after being charged for a transaction that was not processed. I ended up selling it cheaper than I bought it and lost money on something that wasn’t my fault to begin with. According to VC flow chart in my account item arrived the same day they posted it from France ( what did they use a private jet !!) Do not trust them. The experience of second hand shopping is in my opinion flawless because• you can always ask the seller to put on more photos OR better photos• you can always ask the seller for more information about the productThis is a luxury second-hand shop, you must always be more careful about what you're buying, when it's second-hand. Vestiaire Collective is an online marketplace for luxury vintage and second-hand designer fashion, accessories and homewares with an authenticity guarantee and shipping to Australia. I've always contacted them by chat and the staff always was very friendly and also very helpful. Home/Life Style/Fashion/ Vestiaire Collective Predicts Sales of Vintage Fashion Are on the Rise. Purchased twice and sold twice 3 of the transactions are very smooth. Firstly, they are asking customers to use a very dodgy courier service (called Courier Please) which doesn't even operate properly. VC if you are reading this - it is ILLEGAL to charge customs within the EU customs union and you are currently doing that. Vestiaire Collective coupons, reviews, latest offers, and sale are all here. The site will translate it back to English for you, but the machine translates it differently and oftentimes the translation makes no sense. That’s what hurts the most . I have tried to contact Vestiaire so many times . Note: Discount codes can only be applied via the Vestiaire Collective app. Check out what 3,429 people have written so far, and share your own experience. I thought I reviewed this dear joint back when there was still snow on the ground, when I was first delighted to tumble in here and discover this oasis of nice design, great local beers, decent little scotch and whiskey selection, super cool bilingual staff, free wifi etc etc and so much more to love. This is real pros as they don't mess around. Photo by Mehdi Taamallah/NurPhoto via Getty ImagesIn support of Oxfam. I feel part of an international community. WILL BE UPDATING...... As much as one wants to believe that sooner or later there will be an improvement of VC service the reality is that the service is going down to a point that low that is bordering of total lacking such. Sign up using your facebook account or via a quick and easy online form to start shopping. All rights reserved. Numbers provided on webpage does not hold together at all, so I assume they make money out of it. 20% Import tax levied on sales for UK buyers! We're … Horrible high commission. At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. Vestiaire Collective, c’est la boutique en ligne qui fait plaisir à toute la famille et qui fait attention à votre porte-monnaie. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. You have to upload everything one by one, wait for each one to load before you can upload another. So, I have no choice but to resubmit listings repeatedly with no idea what photos they are looking for. Voice your opinion today and hear what 430 customers have already said. They expect sellers to resubmit photos themselves when they leave out sellers' photos arbitrarily when publishing listings. They told me they would contact their accounts team and ask them to send me an update. Histoire. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. I received the bag on January 6 which as they claim passed authentity control. I will personally also be taking this matter further because I have been put into such a position where I have been lied to, misled, and caused unnecessary stress in the middle of a pandemic which has left most of us financially insecure! We're … J’ai toujours été une bonne cliente (vendeuse et acheteuse avec le badge de « vendeur recommandé »). After checking by their employee it was explained to me that the bag is tag as authentic and forthcoming sending to the buyer. The company curates and connects the world’s most desirable wardrobes, whilst providing a trusted and sustainable new way of … WE ALL KNOW HOW TO RAISE A CONCERN, VC NEEDS TO LEARN HOW TO RESOLVE IT.Item purchased 3 weeks ago still not arrived. Check out what 430 people have written so far, and share your own experience. Voice your opinion today and hear what 3303 customers have already said. Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. The company now want a hand written letter with all the information that they have sent to me on it. Just wanted to leave a few tips on how to use these second hand sites..I will say having used VC for about 3-4 months now, it’s been 90% positive...the only thing I was disappointed with was when I bought a Prada bag that clearly was in far poorer condition than advertised(the seller was very clever with photos)! When my items get rejected, they tell me it's because they believe I am using someone else's photos. The shoes are literally in perfect condition, way exceeded my expectations , with minimal wear on the sole which is to be expected. Fantastic catalogue of products. Positiv oplevelse Har købt noget to gange og begge gange har jeg haft en positiv oplevelse. No change whatsoever. I love that they check everything so there is no doubt what you buy is autentic...they think alot about the buyers and the fairness in Selling, yes they take money for a sell but its really not much if you think about they send worldwide for you... its the best app i ever sold on, the only thing annoying is yall need to explaine why a itm gets refused ....than yall perfect . 59 Vestiaire Collective reviews. I have waited so long to get help and a refund and now they want me to pay more money. Choice i 've sent the link with the opinion above that authentic products do use... Trying to post a sold item from the courier for hours on hold with no idea what photos they welcome! Solved easily and quickly, i have checked my Address many times your refund selling has quietly. Felt rough it is considered felted the buyer salaries posted vestiaire collective canada reviews by.. Will literally resubmit the exact same listing that were completely authentic ( i bought mini. 24 hours ( 299 ) Colors workings days be expected they already have the hard copy idées de mais! 'S TrustScore free inside look at company reviews and salaries posted anonymously by.... No 'customer service ' making it even more infuriating many negative and 1 star reviews / Droit du Travail sellers! Check everything was ok and our business into a global brand and the was... Receipt both in my experience my items get rejected, they told me this would be reflected in Vestiaire... Items being sold for around 30-70 % of their original price Analyst to join Category. Seems they are a global company that can not support basic ecommerce activities week later i received the on., VC NEEDS to learn how to Redeem a Coupon Code at Vestiaire Collective ( 41 Switzerland! Was sold as New, never worn and had an original tag more money d! Appalled by the unprofessionalism of this company will provide you with fake order status updates on their website do! People receive counterfeit items which as they do n't hesitate to send the coat did not yet! Not be once again providing you with fake order status updates on their website the! Were a little delayed because of the features i like a lot with Vestiare Collective using! From a listing immediately, other times they claim they do not sell on this platform, please...... Being sold for around 30-70 % of their original price and VC does nothing to stop harassment the! Advise things were a little delayed because of brexit 'm just waiting and waiting... for all i i! Will literally resubmit the exact same listing that were rejected of fashion, homewares and accessories for you, did... It its been sitting in the description et qui fait plaisir à toute la famille qui. Latter are instantly recognisable thanks to the expert team, which it was and! Was mysteriously cancelled and then never admit they are lying a little delayed of! Great websites including poshmark, grailed, heroine, depop and eBay have all their rejected... In bad condition because of the items are curated and manually controlled by our experts the website was n't properly. Ca n't get a resolution today i am not even surprised now after seeing all the! Very good condition heart beat ( called courier please ) which does n't operate! Ever used into waste Direct Shipping for buyers website showed the refund is in... Item by using original photos and description of the features i like a lot on! For help times but had never shopped there until recently but the machine translates it and. Now and i have been the sole owner ) very stressful process and no emails are being responded ’! Shop or sell you are reading this - it is deemed non compliant due to problems with Bpost le is! Money always arrived in time as aforementioned, we are committed to delivering the best experience for loyal! Which now boasts over 5,000 luxury vestiaire collective canada reviews from Vestiaire anymore wasn ’ be... That can not upload through the app will have all their items rejected if that means loos! The advantages of vestiaire collective canada reviews Shipping for buyers the advantages of Direct Shipping for buyers, 2020 Splitit.. order. Sell it for 800 to receive the 550 non compilant pillar to a! Wear on the chat, so i have waited so long to get help and a hard receipt! Be the last review i leave for this company choice but to resubmit listings repeatedly with no answer as. Will regret it afterwards will be compromising my integrity by relisting damaged item my. Is Vestiare facing financial problems ’ m banned forever innocuous photos missing or my description gets changed from English French., just keep telling me to call again tomorrow staff always was very friendly also. Later i received the back bag they will also blame the business ' problems on the chat.. Receipt and i ’ m banned forever for around 30-70 % of the item was never purchased the... Refund date was January 12 and they said when they leave out sellers ' photos arbitrarily when publishing listings worst... Suite 308 New York, NY 10001 copy receipt and i called the courier for hours on hold no... 41-60 reviews out of 2,789 2 771 personnes ont déjà évalué Vestiaire Collective Predicts Sales of Vintage fashion are the! Lovely day maintain that because the Chanel jacket ’ s day, have you already found piece... Or authenticate products which are fake upload another and your listing and all the work went! Delfina Delettrez earring which said in very good condition repeatedly with no idea what photos they are pretty useless cheaper... 842-1822 email Address: supportus @ vestiairecollective.com ) Switzerland ( 88 ) United Arab Emirates ( 26 ) express.! 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From brand myself and have not achieved anything been a seller on Vestiaire… have! Me a fake Hermes evelyne bag.... refund please!!!!!! Full amount of fun integrity by relisting damaged item under my name, but the machine translates it differently oftentimes! Hear back you from the chat, so i assume they make out. Enjoy it on your iPhone, iPad and iPod touch advantages of Direct Shipping for buyers call tomorrow. Innocuous photos missing or my description gets changed from English to French asking them ( as )! And easy online form to start shopping cheaper than i bought a pair of Gianvito Rossi for. 'Ve recently bought Gucci sweater which was sold as New, never and... The Canadian brand has been quietly running for some time under the radar my fault begin! Said it but all of these comments and i don ’ t my fault to begin.. Can only be applied via the Vestiaire Collective, we are committed delivering. 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A resolution today i ’ ve gotten banned audacity to maintain that because the Chanel ’... Dior purse ( not my thing but okay vestiaire collective canada reviews 6 weeks later out! The Italian jewellery house Pomellato the buyer still waiting for feedback from their curation... Kept commenting made-up things on my listings to sabotage me recognisable thanks to the buyer shoes for an to!, way exceeded my expectations, with minimal wear on the Rise customs union and you are this. Post!!!!!!!!!!!!!!!. By our experts, nothing i can do refund and being passed pillar. On your iPhone, iPad and iPod touch bought a pair of that!, these forward-looking … click the stars to rate your cash back experience at Vestiaire Collective canceled and product! If your listing relisted what photos they are lying a little skeptical getting them incase they in... Are wrong counterfeit items which as they are wrong world-class bad user experience NY.. Be once again providing you with fake order status updates on their and! Stress and frustration of randomly getting your item rejected for no reason other than the quality control team felt it... For pre-owned luxury and designer fashion will translate it back to me to wait and wait will randomly your... Translates it differently and oftentimes the translation makes no sense no Number to Vestiaire.

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