Seamless integration comes handy for businesses that are scaling at a fast pace. Zendesk is the older of the two vendors by about four years. Since the platform aims at converting customer queries into conversations, it enables businesses to give a personal touch to their otherwise automated processes. It is a winning alternative among the many options available in the market today and has competitive features in comparison to Zendesk. Comparing Freshdesk vs Zendesk is a quite difficult task. At the same time, they’re two unique products with different features, functionality, and price points that cater to a variety of businesses. Why do you even need a help desk application for your business? All the incoming queries appear in an open folder before they are automatically assigned to the right person from your team. Freshdesk has offered a functionality where you can modify and create a personalized email id, to suit your business and to keep it simple for your customers to remember as well as reach out on. For example, you can directly specify the type of tickets to one particular person that you believe is an expert in their domain. Freshdesk is another help desk solution which is not only cost effective and powerful but also delivers customized solutions to companies spread across the world. IT departments can respond to customer and employee requests faster and … Nov. 25, 2015, 10 p.m. All in all, both the platforms are strikingly similar, having all features built with reliable backend systems. While a stand-alone platform is an excellent way to avoid any loops in the way, smart integrations have become a necessity to build more intelligent applications. One step ahead of the regular reporting feature, Insights is offered only in the Plus and Enterprise plans. Products. The start-up culture has taken over across industries, where people choose to follow an open floor plan. We’re getting a lot of assistance from Zendesk in doing that. Apart from getting rid of the roadblocks, help desk applications are built to take care of a whole lot of other things too – all of course directed towards making your job simpler, more efficient and result oriented. With online marketing suddenly taking the centre of all types of marketing, emails have become important to stay in touch with the customer. Freshdesk vs Zendesk; Freshdesk vs Zendesk. Each plan comes with a different set of features and can be chosen based on requirements. Some of them being, small businesses that are looking for help desk solutions that can scale easily with their growth and large businesses who are looking for robust solutions to manage their customer queries. Share. But at the closer look, you will see that each help desk has its unique features and slight differences. Keeping the importance of relevance at the center of it all, Contextual Communication is enabled through a bunch of functionalities. Take your seats, get ready for the match of a lifetime! Customized email IDs also ensure that your email does not land up in the Spam Folder of the customer during the communication. For example, Uber, Shopify, and Slack started with a handful of agents on Zendesk and rapidly expanded to hundreds and in some cases, thousands. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Has Freshworks helped you optimize your instance? In addition to that, Zendesk offers world class account management, customer success, and support resources to ensure your success. This portal helps eliminate query calls that could be resolved by the users themselves, and invokes a sense of self-dependence in the customers, which is great for more business! Click here to learn the many reasons why our 160,000 paying customers chose Zendesk. Have you ever wished that you could analyze your customer service processes the same way you analyze marketing campaigns? Awards: Most Popular. Zendesk’s industry-defining solutions and customer experience are well worth the premium price. Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. Seamless integrations are the way to go and with Zendesk’s integration with over 500 apps, work is a lot more fun! Smart integrations have become a need of the hour. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years. Taking up most of your process and automating them, along with efficient ticket management, Zendesk is one of the best options available in the market. Drie. Amit is a visionary writer and online content strategist for the digital age. $15.00/month/user. This helps in better resource management and identifying proactive team members that have been adding to the growth of the business. b. By instilling a sense of self-confidence, Zendesk earns bonus points for its self-sustaining platform. Gamification of the entire customer support platform helps keep the users going and boosts them to deliver a better performance. Although both Freshdesk and Zendesk have a substantial set of features and offer streamlined help desks, Freshdesk is considered to be a solution for small and medium teams, while Zendesk better serves the needs of medium and large teams.This is further contributed by the fact that Freshdesk also has a lot more pricing options. For those of you who are on Freshdesk, do you have a dedicated success manager? “We wanted to go from our startup vibes to a big company structure. The UI and workflows involved in building the platform resonate well with the younger generation which is another reason for startups and the growing new-age companies to opt for Freshdesk over the other options available. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. The fact that Zendesk is easy to deploy in any setup, has also played a major part in its popular adoption by businesses. Let’s take a look at the differences between the two. Many features intersect and the quality of both platforms is excellent. The productivity of employees increases automatically when they know what needs to be done, what is automated and what needs immediate attention. FreshDesk - Refreshing the way thousands of help desk agents support their customers everyday, world wide. The idea is to maintain a database that lets these customers serve themselves before they decide to shoot an email or pick up the phone to reach customer support. They are also moved up  across ‘levels’ to win a recognition for their performance. The seamless integrations and reliable automation system ensures that customer support teams are well equipped to handle a significant chunk of queries – all at once. Another Connect feature, Customer Journey lists down the entire customer engagement history in the form of a timeline to offer a better perspective of things to the team member. Let’s take a look at some of the top features that make Freshdesk a top runner: Ticketing, which is one of the most crucial tasks for a support team, is wonderfully taken care of by Freshdesk’s automated workflows. The team at Zendesk has made Connect possible by using features that are targeted at making your customer communications personalized. Step right up, ladies and gentlemen! Freshdesk is another help desk solution which is not only cost effective and powerful but also delivers customized solutions to companies spread across the world. ZenDesk has updated their DPA(data processing addendum) and now it includes additional provisions to help their customers to comply with GDPR and CCPA. However, if you’ve got both, there’s no need to worry. Right from setting up the helpdesk, to onboarding your team and scaling it as your business grows, Freshdesk wins over Zendesk every single time. Another feature that makes Zendesk a smart choice, is the Trigger functionality. Zendesk vs Freshdesk; Zendesk vs Freshdesk. Zendesk, on the other hand, wins by integrations and in rare cases by features, but feels a bit disconnected. Freshdesk now offers all the essential features that make GDPR and CCPA compliance transparent and easy. You don’t need to toggle between multiple applications, saving you a whole lot of time and increasing the efficiency with which you complete a task. Visit Website . That’s why Zendesk created Luminaries, a program designed to empower our 157,000 paying customers to collaborate and share knowledge with one another. Using this feature, you can easily automate certain processes, especially the ones customized for particular events. A leading help desk application being used by most businesses today is Zendesk. It is to avoid such roadblocks that growing companies, both medium as well as large-sized firms, decide to take the help of third-party applications – more commonly known as help desk software applications. Huge support departments would be better off with Zendesk. Zendesk Sell is their full-features sales CRM. On Freshdesk, the entire objective of serving customers has been turned into a ‘game’ where users are rewarded with points and badges when they finish a particular task. Freshdesk is a great platform for growing companies. The self service portal available on Freshdesk holds all the relevant company documents and sheets, some self-help tips and a pool of information that helps out users when they’re stuck. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis. Let’s take a look at Zendesk’s top integrations: Zendesk can be easily integrated with any of the communication channels – WeChat, Telegram, YouTube, Texting, Slack and others. Zendesk is one of the oldest help desk solutions in the market. Zendesk, which was founded in 2007 in Copenhagen, Denmark, sought to upend the customer service industry by focusing both on the customer and agent experience. Please reload the page and try again, or you can email us directly at support@zendesk.com. Zendesk vs. Freshdesk: The Ultimate Showdown. Freshdesk feels simpler and easier to use while costing less if you choose to buy the full package. Zendesk and Freshdesk are two popular customer service software solutions. The reports cover various aspects of the activities carried out by your customer support team, ranging from SLA agreement and average resolution time to agent performance and efficiency. To get surveys and feedback filled by your clients, you can easily use SurveyMonkey, Callexa, and FormCrafts on Freshdesk. The Customization feature on Zendesk gives you an opportunity to deliver communication that your customers and prospects are expecting from your brand. Freshdesk (Learn More at Freshdesk) and Zendesk (Free Trial at Zendesk) are two of the most comprehensive help desks out there, but not all help … You can also segment them using appropriate filters to create holistic customer profiles. Freshdesk pricing vs. Zendesk pricing When comparing Freshdesk and Zendesk pricing plans, one thing is clear: Freshdesk wins on clarity. Don’t sacrifice the quality of your CX just to save a few bucks in the short term. 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