Mahngo Skin, iPhone Case $19.99. swappa staff says they are not doing anything to mediate the dispute and the buyer is free to file a dispute with paypal to ask for the entire amount of money back. Swappa does a good job at making sure phones are not black listed at the time of the sale. he now wants to return the brick to me for a full refund. These methods may include public comments, (eCheck payments are not considered received until cleared.). Swappa Overview. Savvy shoppers use the iPhone return policy to their advantage. What do I do if I receive an item that's not as described? Buy direct from Swappa for the best in used mobile phone and customer service. My only fear is that the people working the claims at Paypal see his issue (can't get some of his files to play on the device) as a defect and side with him. Seller may void a sale if the buyer requests unreasonable shipping methods (e.g. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the items and any taxes due to be refunded by Swappa. Swappa buy gone wrong! Seller may not (in good standing) void a sale because they forgot to include shipping costs. email addresses, phone numbers). No junk, no jerks. Every product has listing requirements and an approval process to ensure confident shopping. 11,671 likes. Here are Swappa's policies on covering the cost of return shipping: When an item is to be returned either the buyer or seller will pay return shipping costs. private comments, private messaging, or providing information for direct contact via email or phone. Sellers are urged to outline return policies for their listing. The way the site operated gave me a sense of confidence in the process. We have a Swappa has fantastic support and we're quick to answer questions! Cutting out the middleman means you join a community market with the best prices and highest value. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. Swappa provides methods for buyers and sellers to communicate. Email store+help@swappa.com What’s the difference between Swappa’s marketplace and store? The right to request deletion of their personal information collected or maintained by Swappa. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. This keeps scammers away so you can I have bought three devices, all iPhones. Being able to liaise directly with buyers. buy with confidence. If an item is returned due to a disagreement in the condition of a device (e.g. Any refund in "buyer's remorse" situations should be less any fees already incurred by the seller. Seller is responsible for providing reasonable support for any issues related to the item sold. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Review authors value the most Diversity of Products or Services. What they do is purchase a new iPhone and then use the 14-days (on average) as a window to sell their old iPhones and other devices. Please email store+help@swappa.com, along with an order number, for guidance. The refund should be processed promptly when the phone is received back. Swappa Launches UK Market. Swappa's privacy policies can be found on our Privacy page. Because Swappa uses PayPal for payments, and they provide the payment protections, PayPal policies for returns take precedent and should be followed. Disclosure: This site contains affiliate links to other sites. Check out what 11,536 people have written so far, and share your own experience. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase. Our expert staff at Swappa reviews and approves every listing and we've helped b uyers and sellers complete over $300,000,000 in transactions. Buying items on Swappa is not only dead simple, it’s also safe and fun. They want me to get the phone tested at Verizon before proceeding, so I'm going to do that. Seller is obligated to fulfill a sale or otherwise complete the transaction with the buyer in a prompt manner. not obligated to accept a return except in compliance with the stated voluntary return policy. I recently purchased a phone on Swappa for $540. Should you have any other questions, feel free to reach out to our support team here. I would still expect the seller to honor their return policy, especially considering there were no restrictions on the return. Swappa sales are binding, though the may become void in certain circumstances. Need help? We can work on replacement option if applicable. Swappa website gave me the opportunity to get what I needed in my criteria for a smartphone. If someone is a new seller and has no feedback then you should find out what the return/refund policy is. So there you have it. Buyer may void a sale and request a refund if the seller does not comply with Sale Fulfillment policies. Sellers should refund promptly for returned items after received. Swappa does not allow the public exchange of private contact information (e.g. To keep our marketplace safe, we don’t allow broken items. MacBook Shipping Kit Sold out Mahngo Scrub, Screen Cleaning Kit $7.99. Today at Rickydees Productions Ricky reviews Swappa.com where you can buy and sell used phones, tablets, and even smartwatches. Return and Refund Guidelines. In the event of a return, Swappa will refund the sale fee when the seller is at fault but in the event that a buyer simply changes their mind about a purchase. On Swappa, sellers are allowed to define their own return policies. support team actually reviews and approves each listing. Swappa sale fees are not refundable in such situations. The seller should provide a return address, and the device should be shipped back with tracking and proper insurance, If applicable, the buyer should provide the, When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button, Once the product has been shipped back, please provide the return tracking number on the sale page, so Swappa can mark the sale as canceled. overnight shipping). the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. the seller is expected to provide a reimbursement for the market value of the device or a comparable replacement However, after reading the verification checks that they perform, realizing they have a 30-day return policy, and reading other positive reviews, decided to use Swappa...and am glad that I … However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. Swappa has 5 stars! This is a good way to get a discount on your upgrade. There are no fees for sellers. Additional policies and information may be defined in our FAQ pages. Sellers are permitted to charge a reasonable restocking fee. device to the buyer. If you request a return within the required days of delivery, Swappa will even pay for the shipping fee. Standard shipping costs (ground shipping with tracking and insurance in the same country) should be included What comments are appropriate for listings and sales? If an item is received in an unusable state (e.g. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return. All return policies must comply with Swappa's site-wide policies. Our return policy is simple: Store Credit: If your items do not fit or you changed your mind, you will get back the full amount you paid, excluding shipping, in the form of a Swap.com store credit. 3,065 reviews for Swappa, 4.7 stars: 'I had a great experience as a first-time Swappa user. Before purchasing the phone I explicitly asked the seller if there are any financial obligations tied to the phone / if the phone is under a payment plan in which he replied "No, it isn't under payment." Swappa was first mentioned on PissedConsumer on Nov 18, 2015 and since then this brand received 6 reviews.. Swappa ranks 134 of 808 in Gadgets and Accessories category. First try and contact the seller on swappa, make sure he isn't responding (swappa staff will be watching your conversation too and help you if the seller is indeed not responding). The right to opt-out of the sale of personal information (Swappa does not sell user information) The right not to receive discriminatory treatment by Swappa for the exercise of the privacy rights conferred by the CCPA. times and a valid tracking number that can be provided to the buyer at the time the product is shipped. If they don’t sell it in that amount of time, they get a refund and hold onto their old phones. Nintendo Switch Shipping Kit Sold out Pure Gear® Lightning Cable + Charger $19.99. Swappa Free Return Policy You have 365 days to return an item unless it’s damaged, soiled, or excessively used at Swappa. Swappa. The used games that aren't priced competitively (e.g. Swappa will refund sale fees to buyers when a sale is voided due to fault of the seller or Swappa. Buy and sell newish tech. We may receive commissions for purchases made through these links. Refunds are subject to PayPal's refund policies and limitations. Seller may use the shipping method of its choice so long as the shipping method offers reasonable transit I appreciated the easy yet through buying process and found the FAQ section to be quite useful. Seller may void a sale if full payment is not received from the buyer. We may receive commissions for purchases made through these links. This was the first time using Swappa… This was the first time using Swappa when purchasing a used device, so I was hesitant. Trust me the condition of my phone was worse than described. All returns where the issue is not found or if buyer no longer needs the item 20% restocking fees will be a charged. Returned items should be shipped with proper tracking and insurance for the buyer's protection. Catalog; Help 0 Swappa Store Catalog; Help My Account. Buy safely on Swappa and save time and money. is blacklisted and/or cannot be activated) and must be returned, The sale experience process is straight forward but the swappa site disclosure is misleading regarding no seller listing cost and that the buyer bears the $25 charge. If an item is received in an unusable state (e.g. All Gear4 Piccadilly, iPhone Case $39.99. In events of suspected fraud the seller must notify Swappa immediately. The same person selling several games referred to above is selling on behalf of Swappa as denoted by the icon on their avatar and the listing description. Safe and friendly marketplace with lower fees. No International Shipping. | Read 21-40 Reviews out of 11,536 However, Swappa does not allow junk and broken products to be sold via the site. For sale on Swappa: a gently-used LVAT69010 Apple iPhone 8 (Unlocked) [A1863] - Red, 64 GB for $195. Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. The seller used photoshop to hide all the scratches and defects. The new games being sold cheap by Swappa were purchased new and are being sold a few bucks cheaper to encourage new users (like you reading this) to try out the marketplace. Here are our standard return instructions: For returns, the seller should provide instructions / address and the phone should be shipped back with tracking and proper insurance. , Delivery in 2-5 business days. Seller is, Sellers are expected to ship within two business days of receiving payment. Unopened accessories can be returned to the address (below) for a full refund (within 30 days) Items damaged by the buyer are not eligible for an exchange or refund. Sellers should refund promptly for returned items after received. the buyer is typically responsible for covering return shipping costs. in listed price. Swappa has the items I want. Please Help! Do to a lack of communication from the seller Swappa support immediately intervened and the problem was resolved. There is no enforced return policy by Swappa. No issues with the phones themselves but the last one came up showing an active EIP on T-Mobile. Selling to Swappa Pros: All transactions are carried out securely via PayPal. If the seller advertises US-only shipping and the buyer is in a different country, the seller may void the sale. All return policies must comply with Swappa's site-wide policies. Return Policy: If you discover any defect or functionality issues, you can return it & receive a full refund. no junk policy and our Standard shipping policies apply to all Swappa sales. If the seller requires a PayPal confirmed address and the buyer does not have one, the seller may void the sale. im utterly speechless. If an item sold on Swappa becomes blacklisted, through no fault of the buyer, outside of PayPal's refund window On Swappa you buy and sell directly with other users. If an item is received as advertised, but the buyer wishes to return ("buyer's remorse"), the seller is I am happy with my purchase and would not hesitate to use them again. There are honest sellers there that post pictures where you can clearly see signs of use, but I bought my phone from a dishonest seller. Payment is swift and efficient. Read more on our blog. Swappa is an e-commerce company developed and founded in 2010 for the facilitation of sales of new and used mobile devices such as cell phones, tablets, wearable technology, and laptops, smart home technology, gaming products, digital cameras, and camera lenses as an alternative to other internet based marketplaces such as Craigslist and eBay. If an item is received not as described the buyer shall be entitled to a refund. The swappa website is simple to use. As you might recall, we recently announced that XDA has made Swappa its official marketplace for buying and selling gently used mobile devices. I have yet to hear back from the seller. We have a team of Swappa experts that are here to help! Seller must communicate shipping tracking data, including carrier and tracing number, to buyer and Swappa. good vs. fair), Sometimes people are just busy / unable to contact you. Seller may void a sale if they suspect fraud on the part of the buyer. Transparency has to item current market costs are clearly explained. When an item is to be returned either the buyer or seller will pay return shipping costs. Define your own return policy. Consumers are not pleased with Discounts and Special Offers … Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations. Swappa will refund sale fees to buyers when a sale is … I feel confident that the items will be as presented and that the swappa staff is actually available if I have a problem. Finally, about a week ago, Swappa staff finally got involved. the buyer must have broken it in the few weeks time that he's used it for whatever reason. Seller may void a sale if the buyer does not meet stated, required criteria for buying. If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here is Swappa's standard return instructions: Here are Swappa's policies on covering the cost of return shipping: Swappa makes it safe and easy to buy and sell used phones and quality tech devices. Shipping: We will ship within 24 hrs. The Swappa marketplace supports the buying and selling of gently used phones, Macbooks, Chromebooks, tablets and wearables between our users. Disclosure: This site contains affiliate links to other sites. I contacted Swappa and they are behind me in that I am not obligated to accept a return and they will remove any bad feedback left as a result. Tracking data, including carrier and tracing number, to buyer and Swappa Swappa website me! Used mobile devices not pleased with Discounts and Special Offers … Swappa buy gone wrong cutting out the middleman you... Overall rating of the company is 2.1 and consumers are not pleased with Discounts Special. Their own return policies must comply with sale Fulfillment policies a good at. 0 Swappa store catalog ; Help 0 Swappa store catalog ; Help 0 Swappa catalog. Staff is actually available if I have a problem be returned either the.! Their return policy to their advantage clearly mentioned in a prompt manner and our support team here its official for! Between Swappa ’ s the difference between Swappa ’ s the difference between Swappa ’ s difference! Someone is a new seller and has no feedback then you should find out 11,536. 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