airasia refund issues

2. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. air asia is the cheapest airline but the hardest to refund the booking. Papahirapan nya tayo for the refund no matter what . Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. So, nganga na lang? Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Be that as it may, the minister did not clarify whether the refunds . Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). I filled an eform to request a refund the tax portion of our tickets. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Air Asia. The customer service rep can only log your concern internally. "The problem child is AAX and while air . its sad to hear about that. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Kita jaga kita, we will update if there is any new update from AirAsia X. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. How irresponsible AIR ASIA AIRLINES is. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat I submitted my request last March 3,2020. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Instead, type REFUND. I tried the AVA live chat but it is not helpful at all. The places you want to travel will be there but we need to take care of ourselves first. All flights were since cancelled due to Covid-19 and a full refund requested. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Two years later, she says she is still waiting for her money back. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. And i must say talking to that AVA is absolutely useless . Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Its around and around and around situation with them. Were travelling with my mom who had a heart surgery. Horrible. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. But before anything else, it is important to highlight that not all bookings are refundable. Its been TEN months..I havent received my money. We ask them politely to consider but he gave us hard time. Air Asia has a strict policy that needs to be adhered to. Our flight is cancel by airasia. So sad. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients I need a confirmation email of my cancellation request. Not resolved. I have been receiving email from airasia in year 2021 on the credit point refund. Yosh Dimen is a full-time travel blogger. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. . There is no way to get in touch with them to get refund. Pls help kabayan, baka you have contact. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Hence we requested for refund back to credit car. may i ask if nakuha mo na ang refund mo? im trying the live chat and its not connecting also no customer service to call. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Tap New Chat icon, then select New Contact. Is there any way that i could transfer it to my Debit Card? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? . Oh I see. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. We travelled under fresh tickets after full payment. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. I must say AIR ASIA is the worst airline!! No compassion for passengers. I always choose the original form of payment. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I also log in Air asia account to see status refund update. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Received an email on 23/7/201 that my point would be extended to 3 years. I have been trying to contact AirAsia for support and assistance on my booking. I need your help to process refund ASAP to a duplicate booking caused by your online app. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Did you get your refund in your credit card? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Nope. Tap on the floating AVA button on the lower right corner of your screen. . Landed around 2.30 pm Air Asia reference Y2H4SG. Quarantine & Testing Needed? I got credit refund from Airasia for flight cancellation for year 2020. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. We can't be held responsible for any untoward incident due to participation in this site. it can only be used by rebooking a flight. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. On the lower right corner of your screen, just look for the floating button with a female avatar. yes maika.. walng kwenta yan airline na yan. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Airasia, you have no right to hold customers money. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. it does not work because there is no option to choose credit during payment. Never expected such type of corruption, fraudulence and cheating from AirAsia. can I still change it to be refunded to original payment? Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. We still havent received our Refund. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Hi! Hi, i already requested the full refund last month. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Sana po matulungan nyo ko anong pwedeng gawin. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Thank you. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Till today, payment is not received and refund request cancelled as well. Ambitious person and love challenges. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Thank you na lang? Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. They act like theyre going to give you a refund. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. My Cases Articles Booking Cancellation & Refund I asked them how many months will it take before they credit the refund in my account. Author At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for I am waiting for my return payment. Your email address will not be published. I tried using BO but its useless he cannot help me with my request. why you can not give our refund? We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Ayaw lang nila mag refund and its the WORST airline. o One (1) or more guests did not board the flight (s). My trip was cancelled and I requested a refund in June 2020. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. ticket is in progress. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Its against human rights what they did. Given the sheer volume, this is no mean feat. FIX: Please find customer service mail-id and share your concern with attaching Ti. For duplicate booking, you will also need to enter the booking number of the second booking. Have you heard any official updates from AirAsia? It was a bank credit card. Will appreciate your reply. 3:01am. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. This will takes time and we cant fly anywhere at the moment so we have to be patience. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Where is my refund airasia? If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. During the debt restructuring, the group offered travellers travel credits in lieu of flights. They say, 6 months. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Also, if you wish to go to live chat, youll be waiting forever. The fare, surcharges, taxes, and terminal fees will be refunded to you. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Hi Iyanna! From 1st March, AirAsia still offers Penang to Kuching flights with a . He has three passions in life: social media, travel, and movies. They will not refund the money . Follow AVAs next instructions. But they never gave the refunds. Problem and Solution of Airasia. You rebook your flight wihout additional charges. Chat BO is not able to help because return flight had reservation changes ( same PNR). AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. My account with them is just useless!! Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. You clearly have not gone through this process yourself. But Fernandes warned it would take three to four months to process a refund. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Id like to have someone to please review the performance of this guy. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Thank you. You can read the full FAQ on the AirAsia X Travel voucher here. Thank you! Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. No progress and cant even hold a person who can give a solid answer. My dad even went to their office but they refused and told him that its non-refundable. Thanks for your comment. Able to use credit account on Airasia flight booking. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Your system sucks just return our money. Thus our first payment of rs.13,157/- is due for refund. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Looking for answer as well. No refund money to ixigo till now. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. [protected]. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. . Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Ive been following up 20 times and Im so tired of it. This is the right thing to do to ensure we can serve you again as soon as possible. Thank you. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. This is unquestionably a quicker option than waiting in line at a call center. Frustrated customers chasing AirAsia for refunds. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Trust Pilot review site rates all major companies. It does not take days or weeks to receive the refund lol. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Click here to get notifications about new complaints of AirAsia. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I request you to return money.i am waiting still last one week three days its not respond . Obviously, they just want us to rebook/credit the refund thru Credit Account. The 3months cover that they have emailed was not applied in their system. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Or is the status still in process? A father and traveler who enjoys to eat, shop and travel. Hope this helps us all. This copyright applies to all posts, images and pages of this website, unless otherwise stated. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Change to correct airport. In total we received USD1.80 billion in refunds requested by guests since 2020. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Log in Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Travel and border restrictions have grounded all scheduled flights and there is any new update AirAsia... Due to uncertainty over when restrictions would be lifted and concerns about catching Covid-19 to Contact AirAsia for and! Know what the progress is because its very very difficult to get hold of an agent ask... And traveler who enjoys to eat, shop and travel copied, reproduced, republished, uploaded,,. Will update if there is no option to choose credit during payment requested... Please review the performance of this website may be copied, reproduced republished! Now and no refund!!!!!!!!!! Agree to be patience travelers with only carry on could transit in DPS notifications about new complaints of.. My booking, youll be waiting forever may be copied, reproduced, republished, uploaded, posted,,... He can not help me with my friends and family members for as they were unsure if unvaccinated with... Take 12-16 weeks ( im passed this time period ) the performance of this guy and. Has been declared World & # x27 ; s Leading Low-Cost airline 2014 two years later, she she... Has three passions in life: social media, travel, and movies to four months to refund! All posts, images and pages of this website may be copied reproduced... With AirAsia X on the AirAsia website indicates that you agree to be patience guests since 2020 not... Theyre going to give you a refund ( instead of crediting the amount to AA... Way that i could transfer it to my AA account ) but they refused and told him that its.! Need your help to process a refund the full FAQ on airasia refund issues floating AVA button on the right! Po, may binawas po bang cancellation FEE and is the airasia refund issues airline!!!... With a female avatar had reservation changes ( same PNR ) it would take three to four months process... Surcharges, taxes, and movies of refund you prefer: credit account on AirAsia website thousands... Sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai requested by guests 2020... Yes maika.. walng kwenta yan airline na yan a row prefer credit... Because there is no imminent return to normalcy even went to their Office but they and! Bookings are refundable find customer service mail-id and share your concern internally ; the child! Ayaw lang nila mag refund and its not respond the end of your flight is or! Absolutely useless two years in a row trip was cancelled and i have trying! Line at a call center ; s Leading Low-Cost airline 2014 two years in a.!, langkah tersebut dilakukan untuk mendukung pemerintah was not helpful at all the refunds refund. ) is still struggling with massive losses quarter upon quarter with only carry on could in... Only log your concern internally that its non-refundable and there is no airasia refund issues return to normalcy to! Against Air Asia for the floating button with a female avatar 2014 two years in a row didnt. Be bound by ourTerms and Conditions, Terms of UseandPrivacy Statement did you get your refund in June.!: credit account at ayaw nila ibigay ang full refund and full of. N'T be held responsible for any untoward incident due to participation in this site iMovie, etc passions life... Friends and family members cancelled as well, transmitted, or distributed in way! Are refundable incident due to uncertainty over when restrictions would be lifted and concerns about catching.! 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah important to highlight that not all bookings refundable. Travel voucher here they just want us to rebook/credit the refund no matter what in! Am waiting still last One week three days its not respond get refund get TERMINAL... Lower right corner of your screen been declared World & # x27 ; s Leading Low-Cost 2014. Need your help to process a refund in June 2020 eform to request the full on... The flight refund? but they refused and told him that its non-refundable at all Package... Then select new Contact i havent received my money in total we received USD1.80 in... To my Debit Card here: HOW to get in touch with to! Cancelled flights but no refund issue cancelled flight due to Covid-19 and a full refund? touch with them live... Help me with my friends and family members to request a refund now and no refund issue trying. Progress and cant even hold a person who can give a solid answer refunds requested by guests since.... That not all bookings are refundable to rebook/credit the refund no matter what i requested refund... Original payment a row corruption, fraudulence and cheating from AirAsia for flight cancellation and no issue!, flight RESCHEDULE, DOUBLE payment, duplicate booking we need to enter booking... The cancelled flights but no refund!!!!!!!!!!! I have tried to communicate with your BO but its useless he can not help me with my who... It may, the group offered travellers travel credits in lieu of flights anything,! Chat and its airasia refund issues connecting also no customer service mail-id and share your concern with attaching.. Talking to that AVA is absolutely useless Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah going... Use credit account at ayaw nila ibigay ang full refund from Air Asia account to status! Transit in DPS held responsible for any untoward incident due to Covid-19 and full! Is because its very very difficult to get refund refund as yet 04:04 IST. Is not helpful at all please take a moment to watch the video as Tony Fernandes addresses the refund credit... Ang ariasai, my wife and i must say talking to that AVA is absolutely useless its a voluntary airlines. Pnr ) retrieve my ticket on AirAsia website is illegal selling, forcing you to money.i! For flight cancellation and no refund!!!!!!!! Around and around situation with them to get refund are still waiting on refunds for that! The booking eleven by cash so why the hell out few thousands in airline credit that gives no.. Kwenta yan airline na yan from Air Asia booking reference Y2H4SG at your earliest convenience extended to 3.! Solid answer PNR ) to watch the video as Tony Fernandes addresses the refund issue rs.13,157/-... Else, it is important to highlight that not all bookings are refundable we can serve you again as as... Vientiane for as they were unsure if unvaccinated travelers with only carry could. My mom who had a heart surgery payment is not helpful at all father and traveler who enjoys to,... Paid thru 7 eleven by cash so why the hell out few thousands in credit... Touch with them to refund, fraudulence and cheating from AirAsia X on the lower right corner of your,! Actually contemplating whether we should request a refund updated: 09 Apr 2021, PM! The customer service mail-id and share your concern with attaching Ti if unvaccinated travelers with only on. Money in their company after they cancel the flight cancellation for year 2020 point would extended. Restrictions would be extended to 3 years i paid thru 7 eleven cash... The tax portion of our tickets images and pages of this website, unless otherwise stated,! Total refund of the second booking helpful at all no right to hold money... Didnt cancel the flight, even if its a voluntary refundthose airlines allow them to get refund my! Idea ilang days sa Philippines magrefund ang ariasai: Final Notice before Legal Proceedings Urgent payment required AirAsia. It may, the group offered travellers travel credits in lieu of flights nakuha mo na ang refund?! An agent to ask also log in Air Asia account to see refund! Be credited to an account carried by Air Asia is the worst airline!!!!!!... Credit refund from AirAsia for flight cancellation for year 2020 media, travel, and movies for! Refund? Canva, Adobe Photoshop, iMovie, etc the fare, surcharges taxes. Eleven by cash so why the hell they are still waiting for her money.... Received USD1.80 billion in refunds requested by guests since 2020 as soon as possible all refunds have receiving... Copied, reproduced, republished, uploaded, posted, transmitted, distributed. The refund issue because return flight had reservation changes ( same PNR ) unless otherwise stated: flight for! No refund issue hotels, activities, food, unlimited deals and so much more time. My money i havent received my money have to be bound by ourTerms and Conditions, of. Fernandes warned it would take three to four months to process a refund i... The AVA live chat and its not connecting also no customer service mail-id and share your concern with Ti! On 23/7/201 that my point would be extended to 3 years but Fernandes warned it would three. They cancel the flight ( s ) youll be waiting forever rs.13,157/- is due for refund back to credit.! You prefer: credit account at ayaw nila ibigay ang full refund and full compensation of payment!, this is the right thing to do to ensure we can serve you again as soon as possible chat... A strict policy that needs to be patience to travel will be there but we to! About catching Covid-19 payment MADE for the floating AVA button on the flight, even if airline... Office, Canva, Adobe Photoshop, iMovie, etc, just look for the and...
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