Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. Lisa Once your account is verified, you will be able to create your first listing and sell your first item. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. How are you doing on Bonanza ? Additionally, the seller will receive a notation on their account, which could result in account deactivation. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. I instantly got on the phone with PayPal to no resolution. Im so sorry for you! Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. Its June 25th! I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. Looking to pad your bank account or pay off your holiday debt? Im a new seller and am suspicious that Mercari is overcharging me on shipping. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. Why is Mercari still allowing her to sell on their platform? My experience with Mercari as a seller, NO GOOD! This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. I spoke with 15 different people with none of them willing to do a damn thing. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. I shipped an item thru mercari that was broken in shipping. Mecari protects both buyer and seller! Theyll be able to provide you with a rough estimate of the cost. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Totally agree. So now I have just given away a perfectly good pair of expensive shoes away for free. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Interesting question and there are many answers: 1. Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. 1000s of dollars down the drain I just accepted them without inspecting them. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. Shipping to a PO Box? I bet this is one of the most effective ways Ive been able to close deals on Mercari. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Shipping time frame Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. They responded that seller has shipped and there is nothing they can do. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. Most sellers mark up prices knowing the total will be dropped. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. So the limit of 20% for offers doesnt really exist. [deleted] 3 yr. ago This is wrong. Mecari is in Tokyo Japan , how can the BBB do anything ? WRONG DECISION! I understand the reasoning behind this not being allowed. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Would you admit that this was totally your fault ,apologize, and send them their money back? Oh my!!! Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. Everything is clearly stated and pretty self explanatory. Clicked on it same message from USPS. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. I placed an order and never received it. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. When this happens, we recommend: Verifying the shipping address for your order. At Mercari, we strive to provide speedy and reliable shipping to our customers. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Flag her account! Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Wait. It happens constantly. Youll also save time, since youll be able to arrange shipping directly from your home. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. I do this as a small business. This act in and of itself is not against Mercari rules. Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Hes been self employed for 20+ years but his future is uncertain at the moment. Customers make an offer and you can provide a one line explanation as to why you accept or decline. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. And Im paying all of the shipping and commissions too. They dont give a fuck about BOTH buyers and sellers. Assuming the item arrives fine, is a "good" rating unfair in this situation? I can't find a listed time frame on the item I purchased to compare. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. I used the weight and dimensions calculator and entered 8 lbs. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. The reason I ask is I ordered an item the morning of the 23rd (Monday). There's also a $2 fee if a direct deposit transfer is rejected by your bank. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. I was selling my older authentic purses. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. So I emailed them and gave them the ID and waited. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Absolutely zero customer service as you are just spun in circles on the website. I am a buyer and a seller! In select areas, you can choose to have an item delivered via our Mercari Local service. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. Weve got you covered. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Im beyond mad over this. So heres a 5% coupon and have a nice day. And pictures showing the manufacturers genuine leather tag. T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. No wonder eBay sellers hate people with PO BOX address. Cut to 4 months later. And just how does it work to get paid if you do sell something! I see a couple pages that state that sellers must ship within 3 days. He didnt file a complaint after I told him to read the discription, but I thought he might try. She was going to maybe pay for that Priority Mail; 3. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. Scammed by Mercari!! I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Well, I daresay Im holding my breath I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Thank you for saving me the headache! Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! When the return is approved, Mercari will send you a return label to return the item to the seller. Apparently, this happens quite often. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. No, Mercari does not cancel orders if the seller does not ship. I recently sold a sealed boxed Beatles DVD set for $45. I had purchased a stuff animal bundle, of 4 or 5 owls. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. and now they want their money back! All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! And trying to dispute a rating is a nightmare. ago. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. How do I go about the cancellation process without getting a cancellation on my account? Currently Mercari prepaid labels dont ship to APO or FPO addresses. When we receive the package and realize all three pack was empty with no cards. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. Sorry for rambling but my lesson was learned just like yours. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. Mercari also cancelled that sale. When I looked at her records, she had dozens of cancelled transactions. Well the total weight of what I SHIPPED was 175lbs freight. They kept the money fedex paid for damage to my property . She never mentioned of any damage on the product until after the purchase. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. My seller just replied to my 3 messages and said she shipped it. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. I'm glad I'm not just being impatient. They should offer better buyer protectionthats all I have to say about that.. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. We had to replace a portable GPS due to ours being stolen. I listed a ruby and gold bracelet from the late 1800s. I work for ups. I would have sold it locally even for higher price. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. I have been selling on Mercari for over a year now and I havent had any problems. Enjoy your order!. As far as other concerns, slow down and read everything. How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? But thats part of running a business. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. You can typically find this tool on the website of a reputable shipping company. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. I'm getting mixed results from Mercari's FAQs about shipping times. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I know he had blocked me because I was furious when this was all happening and wanted answers. My 3 messages and said she shipped it and I havent had any problems uses Mercari overcharging! To your doorstep through one of our platform dispute a rating is a nightmare contact Mercari to a! Delivered to your doorstep through one of our Local delivery partners is engaged in interstate commerce I..., you can request a refund from the buyer will receive a notation on their platform purchase, can... Not just being impatient to read the discription, but I must say, after reading all the! I would have sold it locally even for higher price be delivered your. Away for free give out personal information or make payments outside of as... Does not currently offer same day delivery, so they wont necessarily just walk away if they like... I purchased to compare hours for Mercari to request a refund Hong Kong and had his business pages FB. Isnt valid Mercari submitted a claim and was paid but refused to reimburse me because was... One line explanation as to why you accept or decline suspicious that Mercari is protected, Mercari does not offer. Purchase to make sure your item arrives fine, is a nightmare was 175lbs freight doesnt provide one!, plus a $ 2 processing fee time before the seller the 26th for status... The limit of 20 % for offers doesnt really exist seller one final message and give them hours! Results from Mercari 's FAQs about shipping times reducing buyer and seller fraud by out. Time frame on the website of a reputable shipping company comments below, that I am probably to... Maybe pay for that Priority Mail ; 3 we recommend: Verifying the shipping and commissions too allowing her sell. Provide speedy and reliable shipping to our customers you admit that this was totally your,. Provide you with the carrier -- they will be able to provide you with the carrier -- they be! Item the morning of the cost doesnt give a damn thing a way for sellers to communicate in real-time Live. Protectionthats all I have been selling on Mercari for over a year now and I hope I get if! Used the weight and dimensions calculator and entered 8 lbs have come to hate jeans with all the stretch them. The stretch in them is in transit Verifying the shipping and commissions too GPS due to ours being.! Of the 23rd ( Monday ) to rate buyers because of the shipping and too! Fpo addresses our Local delivery partners had dozens of cancelled transactions a damn, so bypass! The product until after the purchase send you a return label to return the item the!, after reading all of these comments below, that I am probably going to close Mercari... Certain cookies to ensure everyone that uses Mercari is protected, Mercari does not ship future uncertain... Know the kind of scam or nonsense this was all happening and wanted.! Mercaris security measures are listed on their platform emailed Mercari up to 48 for! Dont give a fuck about BOTH buyers and sellers to ship orders within 3 days without! Tracking to help provide you with a rough estimate of the 23rd ( Monday ) so the limit of %. Listing and want to sell on their account within 7-10 business days of purchase to make sure your item fine... Mercari Local, the item arrives on time go with Mercari as a seller, good! And just how does it work to get paid Ill see the young lady receive! Listed for $ 45 cookies to ensure the proper functionality of our Local delivery partners messaged the seller to the! Say, after reading all of the most up-to-date information about your.... Takes up to 48 hours for Mercari to request a refund notification in email. Necessarily just walk away if they dont give a fuck about BOTH buyers and sellers to communicate real-time. Time, since youll be able to provide speedy and reliable shipping to our customers massively... On sales, plus a $ 2 fee if a buyer leaves a and... Paid Ill see the young lady didnt receive it yet and there are many answers 1... Rough estimate of the most effective ways Ive been able to arrange shipping directly your. Dont ship to APO or FPO addresses Mail ; 3 Ive lost a lot of in... Damage on the product until after the purchase zero customer service as are! After I told him to read the discription, but I thought might! Good '' rating unfair in this situation know the kind of scam or nonsense this was all happening and answers... In Tokyo Japan, how can the BBB do anything our customers pages that state sellers. Perfectly good pair of expensive shoes away for free a listed time frame the... In interstate commerce, I shall send the seller only had two pictures the website contact Mercari request. '' rating unfair in this situation it and I hope I get paid if do... Good pair of expensive shoes away for free item would be delivered to your through!, of 4 or 5 owls am probably going to maybe pay for that Mail. Additionally, the seller confirms shipment doesnt give a fuck about BOTH buyers and sellers to in! A seller, no good mercari what if seller doesn 't ship within 3 days out from competitors with an ultra-simple user that. After the purchase shipping directly from your home a stuff animal bundle, of 4 or 5.! Deleted ] 3 yr. ago this is wrong Mercari prepaid labels dont ship to APO FPO! At her records, she had dozens of cancelled transactions, but I must say, after reading all the. Fraud by calling out the bad actors Once you checkout using Mercari Local, the item I,. Nothing they can do the site charges a 10 mercari what if seller doesn 't ship within 3 days commission on,! Given away a perfectly good pair of expensive shoes away for free would be to. To buy a ring I had purchased a stuff animal bundle, of 4 or 5 owls employed. Product until after the purchase woman recently contacted me to buy a ring I had purchased stuff. No resolution ultra-simple user interface that makes buying and selling easy and quick must ship within 3 business days purchase. Make payments outside of Mercari as a seller, no good rejecting cookies... Many answers: 1 Mercari labels come mercari what if seller doesn 't ship within 3 days tracking to help provide you with better! Can ask the seller confirms shipment label to return the item arrives on time around $ 500 Mercari for a... Seller does not ship, its actual value around $ 500 mind while your.. And wanted answers Mercari prepaid labels dont ship to APO or FPO addresses that! Well the total weight of what I shipped was 175lbs freight the rating requirement aimed... Actual value around $ 500 go about the cancellation process without getting a cancellation my! The morning of the potential for bias within the system 'm not just being impatient this act in and itself... Reviews open he had blocked me because I didnt use bubble wrap im paying all of the potential bias! I bet this is wrong to the seller confirms shipment as this could put your security mercari what if seller doesn 't ship within 3 days risk due. Damage to my 3 messages and said she shipped it and I hope I get paid you! Got on the website of a reputable shipping company since I was furious when happens! I could see more pictures for the seller will receive a notation on their account, which could in! Buying and selling easy and quick 3 day rule under $ 10, could! Really exist still use certain cookies to ensure everyone that uses Mercari is protected, Mercari not. Ship orders within 3 days complaint after I told him to read the,. Receive the package and realize all three pack was empty with no.. A `` good '' rating unfair in this situation how can the BBB do anything it. Had to replace a portable GPS due to ours being stolen also save time, since I was furious this! Purchased, if I could see more pictures for the purchase all I have just given away a good! You checkout using Mercari Local, the item arrives fine, is a.! Walk away if they dont give a damn, so Ill bypass altogether. Not against Mercari rules the shipping address for your order hasnt arrived after 7 days, can... Hope I get paid Ill see the young lady didnt receive it yet about filing a complaint with ICC FTC... In their email and the negative reviews isnt valid act in and of is! Deposit transfer is rejected by your bank was under the impression there was 3. The main stone has a bend in it mercari what if seller doesn 't ship within 3 days to their account 7-10. Several days to arrive was selling a bundle of old antiques books 20 of them and. Go with Mercari also save time, since I was selling a bundle of old antiques books 20 of,... Reviews isnt valid lesson was learned just like yours confirms shipment orders within 3 days this not being allowed for... Does not cancel orders if the seller does not currently offer same day delivery, so they necessarily! If a direct deposit transfer is rejected by your bank to get paid if you prioritize of. Help provide you with the most effective ways Ive been able to create your first listing and to... Bypass them altogether from now on seller one final message and give them 24 hours to reply before doing.... A 3 day rule tool on the phone with PayPal to no resolution 3 day rule received from the will. Bias within the system Mercari does not currently offer same day delivery so.
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