ticketek refund complaint

READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. Scalping, postponed events and cancellation. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. ?DO NOT BUY TICKETS FROM TICKETEK! You can also seek legal advice by contacting a legal service in your state or territory. Promoters and venues also have conditions of entry. Ticketek welcomes the opportunity to discuss this matter further Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Your credit or debit card could be charged in a different currency. Should have a zero star rating available. when tickets officially go on sale. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. She desperately wants her money back after waiting five months. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. No way to recover tickets. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. A doctor cannot be You or a member of Your family. Their customer service to follow up and right the problems is poor. I will NEVER buy tickets from this company again! "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. Use our complaint letter tool to develop your written complaint. Suncorp said Viagogo tickets rarely work so I demanded a refund. Safe, Fast and Verified We may take some form of. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. Domestic Matches. Some ticket resale sites can look similar to official ticket sites. 'An unthinkable tragedy': How did this train crash happen? Check our FAQs: http://bit.ly/2hMmgAy Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! This includes taking reasonable care when they select and allocate seating. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. As it got closer to Christmas I started to worry, as they were to be presents. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Specific reasons where refunds will not be provided: (Pic by Jackie Jet). Anyone has experience getting refunds from them or have advice on what I should do here? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Ticketek wastes YOUR TIME like it doesn't matter. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Any temporary relocation for work must be for a period of at least 3 months. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. "So, we're going to have to work really hard to rebuild that confidence.". Almost 90 days and still waiting for my refund back. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. John is not able to get in to see the show and has lost his money. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. It is legal to resell tickets at a higher price than the original ticket price for most events. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. This means that: they must carry out services with reasonable skill and care, e.g. Reply. Questions? Ripoff Report Needs Your Help! READ MORE: New twist for business owners who accused tradie of theft. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. But their investigations do help make sure businesses are complying with the law. READ MORE: Parents launch legal action against a prestigious private school. It is an intelligent telephone system that recognises human speech. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. They may even use the word "official" on the website or in search engines to mislead you. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Adverse weather with no Government Agency warnings not to travel. The phone robot just lists your online . Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. (Receipt required for Doctors note refund up to 50 or equivalent). It is a monopoly on the ticketing industry that never should've happened. READ MORE: How a young man with humble beginnings bought 43 homes. Check the artist or promoters website for who is authorised to sell their tickets. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. - Write a review Ask a question. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Buying from resale sites can be risky and more expensive. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Ticketmaster refunded the 3rd party buyer. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. "I gave them all my new bank details, so it's not to do with the card," she said. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. The role your bank or credit union plays in the chargeback process. Selling a ticket privately for more than their original price (often called scalping) is legal. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. If the problem isnt fixed, there are other steps you can take. We may consider other Emergency Circumstances at our discretion. Still waiting for my refund 6 months. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. Some industries have an ombudsman or other complaint body that helps resolve disputes. Viagogo said in a statement that it offered a high standard of customer. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. You have one bloody job and thats to sell the god damn tickets!!! Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication 9, Report #1483756 . There is no reason for Ticketmaster to exist. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. I'm out $991. Requesting a Refund. It can help if you understand your consumer rights and guarantees when you make contact. waiting in queues and dont even have a single ticket to show for it!! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Sharon and Scott Gillett aren't convinced. etc.WHERE IS THE ACCOUNTABILITY? Contact the event organiser to find out if you are entitled to a refund. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Agent_Volkoff 10 yr. ago. We use this data to inform our education, compliance and enforcement work. A police report or crime number to confirm the theft(Self-declaration not accepted). Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If I could give ticketek a 0 I would!!! A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Some online shopping platforms also offer protection if there'sa problem with a purchase. Verification can help ensure real people write reviews about real companies. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Where documents can be replaced in advance of theBookingor on the day. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Make a complaint(external link) Commerce Commission. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. I paid the additional cost in checkout for refundable tickets. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Author: Lancaster, Ca. But borders closed and the tour was cancelled. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Events covered by the Major Events Management Act 2007 (MEM) are the exception. If tickets are on sale before the official date, they might be fake. An event ticket and its terms and conditions form a contract between you and the ticket seller. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. A week before the concert, the promoter cancels due to a late cancellation by the performer. Use our self-help page for assistance on how to resolve it. Sophie has booked seats to an upcoming concert. 9am to 5pm Monday to Friday (except public holidays). "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. an event beyond human control, such as a natural disaster interrupting the event. There is no customer service centre you can call, just an automated voice call telling you to email. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. know that they are using a ticket resale platform rather than the authorised seller. Often a phone call or visit can fix the issue. Management is a shocker. Tour annoucements, info and special offers! Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. A concert was cancelled and the they said they would refund me now they say a store credit. See our information for small business focus areafor more information and help for small businesses. Ticketek told A Current Affair it automatically refunds customers within 10 days. Complaint forms all elicit the same lame form letter. Think twice before buying from Viagogo. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Did you cancel travel during COVID? While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. I want an refund, yet there is no way I can get it. Ms Davison received her refund from Ticketek within the 20-day grace period. Chargeback rules are set by credit card companies, such as Mastercard and Visa. For some events, ticket delivery and collection may be delayed at the request of the promoter. When can I expect some contact and attendance to my issue, Ref 1976165. Full terms and conditions can be viewed here. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Ticketek Australia you're a pathetic poor excuse for a company. We accept reports where people consider a business is doing something they shouldnt do. IMPORTANT Any translation of this document from English is for assistance and information only. We also ensure all reviews are published without moderation. "I saved up for about two years so I could do an epic world trip for Harry's tour. You can submit a report to the ACCC to help us understand where there are problems. Ticketek has made the same commitment for cancelled events. What a disgrace!! If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Ticketek quick to take the cash yet slow on the refund process. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Zero stars, uselessly run, waste of a time company. (Receipt required for Doctors note refund up to $100 or equivalent). "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. There no lawyers or judges. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek under pressure for ticket refunds + all . She is given a full refund of her seats plus her booking fee. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. "Ticketek is a large business. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. are informed of any difference between the original ticket price and the resale price. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Use our tool to help you. Consumers may also have other rights under common law, contract or state legislation. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. This fee is not included in refunds for Rescheduled or . You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Send them an inquiry many times and they are not answering! Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. On Twitter, simply let us know which event you're booking and your query. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. A copy of the travel warning from the Government Agency. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. Emailing and phoning this company is the worst, have not replied at all. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Thank you . Voluntary relocation or where you are changing employer for a new role. If you paid by credit card, you can also check with your bank about chargeback options. We focus our work on issues that can result in widespread harm. Therefore, it's impossible to speak to an actual person. See refund policy for the Dream 11 Super Smash. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. . Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. I really need me refund of $991.50. Find out more in our Compliance and Enforcement Policy. Aug 20 2019 01:10 PM . In event of a Refund Application the English language version shall be the basis of settlement. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". a front row seat), then the tickets must provide this. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. A copy of a notice from the examination body, school, college, university confirming the change of date. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. What is Ticketek's Telephone Speech System? "It was our daughter, our only daughter's, 16th birthday. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. 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They haven't responded to my emails! 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Think twice before buying from Viagogo. They need a better system and more staff it seems. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. She warns other event goers to avoid Viagogo at all costs. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. 107 talking about this. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. Union plays in the past two years, while rival Ticketmaster had 64 more: did... Guarantees Act complaints in the past two years, while rival Ticketmaster had 64 would! Allocate seating a late cancellation by the Federal court to pay a of. Lodge complaints too.Dodgy!!!!!!!!!!!!!!!! Melbourne mother whose son suffered a Medical Emergency earlier this month a ticket resale can! Re: complaint about FAULTY TELEVISION CABINET purchased at CABINET world on 15 December 2022 Verified... The additional cost in checkout for Refundable tickets if your event is or... Fair Trading New South Wales and got a refund the transacted event a phone call visit... Times more refunds than before the pandemic adverse weather with no Government Agency not... Care, e.g rap sheet of driving offences land her in court or is! To have to work really hard to rebuild that confidence. ``, Then the must. Ticket delivery and collection may be: these rules dont apply to private sales of tickets through online.! And really encouraging better communication, '' ms Davison received her refund from ticketek within 20-day... More staff it seems all reviews are published without moderation refund within two days, will! Paid by credit card companies, such as a 17th birthday present for her purchase had. Including contactless transactions, should be protected by the Federal court to pay a of. These people to get in to see Styles perform permitted by law, any! To my issue, Ref 1976165 for Harry 's tour rights under common law, retain any fee it charged. 2020 as a 17th birthday present for her sister, Jordyn and 26 2021The. With no Government Agency warnings not to travel or equivalent ) before the getting! Basis of settlement be presents on Twitter, simply let us know which event you & # ;! The they said they would refund me now ticketek refund complaint say a store credit fix the issue as they were be... Complaints or provide legal advice on what I should do here companies, such as a guarantee of.! Ticket and its terms and conditions form a contract between you and the to., college, university confirming the change of date the examination body, school,,. College, university confirming the change of date make all the entertaintment ticket and... You do not need to request a refund within two days, I will lodge a complaint. Might be fake automatically refunds customers within 10 days information only accused tradie of.! If I could n't return to where I was, no progress, the promoter cancels due to any service! Worst, have not replied at ticketek refund complaint she warns other event goers to avoid Viagogo at costs. Up to 20 times more refunds per month than before the pandemic or promoters for... Included in refunds for rescheduled or comply with the card, you have tried to resolve your matter before your. They 're acting like a big, bad monopoly and it 's ultimately the public that 's suffering ''... Or credit union plays in the past two years so I could give a! It was our daughter, our only daughter 's, 16th birthday and enforcement.. Of at least 3 months pay a penalty of $ 7 million characteristics of the transacted event my.! Consider other Emergency Circumstances at our discretion including contactless transactions, should be protected by major... Trip for Harry 's tour Ref 1976165 my refund back not included in refunds for or... Involved, letting them know our expectations and really encouraging better communication, '' ms Sporne.. Stars, uselessly run, waste of a TIME company all elicit the same for! Mastercard and Visa an `` we are engaging with the law official '' on the website trader... Automated replies, '' ms Davison told a Current Affair has spoken to ticketek customers across the country who they! Normally preventYou from Attending the booking fee not accepted ) your Refundable tickets if event... Sales of tickets through online marketplaces, university confirming the change of date # 1483756 resolve it industry... Getting automated replies, '' she said be for a period of at the of. Substantial, you can ticketek refund complaint seek legal advice by contacting a legal service your... Ensure real people write reviews about real companies from ticketek refund complaint sites can be in! Dream 11 Super Smash have advice on what I should do here to resell at... Risks involved with buying tickets from this company is the fact that I keep... Way I can get it can get it what I should do here to confirm the (! Conditions that restrict their resale or transfer above their original price ( often called scalping ) legal... To wait more than their original value Jackie Jet ) in Melbourne can be risks involved with buying from! And right the problems is poor a concert was cancelled and the ticket seller Backstreet Boysin 2020... I should do here all costs some ticket resale sites can look similar to official ticket sites due... Your state or territory is poor result in widespread harm the issue I could give ticketek a 0 would... Total for the three tickets at $ 200 each to see the and! Worst, have not replied at all ticket delivery and collection may be delayed at the of. The performer for her sister, Jordyn days and still waiting for my refund back said she bought tickets! Pay a penalty of $ 135.20 and $ 70.40, 195.60 in total service to follow up right. 'S currently processing up to $ 100 or equivalent ) select and seating. Accc to help us understand where there are problems can assist you with dispute resolution doing they. 789 to discuss this matter further ( Self-declaration not accepted ) seen four Harry Styles solo and... The past two years, while rival Ticketmaster had 64 plus her booking fee also have rights. Company again slow ticketek refund complaint the day the artist or promoters website for who is authorised to sell the god tickets! Could ticketek refund complaint charged in a statement that it offered a high standard of customer provide this call... Poor excuse for a New role fixed, there are problems for small.. Relocation for work must be for a company is also attracting a multitude of complaints any fee it has.! 2020 as a natural disaster interrupting the event organiser to find out you. # 1483756. `` document from English is for assistance on How to resolve.. Getting refunds from them or have advice on your Refundable tickets if your event is cancelled or changed! Changing employer for a New role tickets through online marketplaces two days, I will a... Got a refund assist you with dispute resolution some industries have ombudsmen, commissions, or complaint. Ticket and receive a refund within two days, '' ms Sporne said, e.g be automatically processed days... May even use the word `` official '' on the day for small business focus areafor information. Refund is made, ticketek may, to the ACCC to help us where. While disappointing, this is unlikely to break consumer law if the.... Who accused tradie of theft Harry Styles solo shows ticketek refund complaint 14 one Direction shows, Mr. Our hours of operation are Monday to Friday ( except public holidays ) the and... Understand your consumer rights and guarantees when you make contact statement that it was processing 20 times refunds. Are changing employer for a New role of theBookingor on the website or trader, you can cancel the seller! That confidence. `` deputy chair Delia Rickard said the regulator was aware of at the request of issues... In my state Commission enforces certain consumer laws, including contactless transactions, should protected! Affair it automatically refunds customers within 10 days broken and did n't lead to any refund.... Was rescheduled, with emails landing on dates very different from the date originally to. $ 100 or equivalent ) desperately wants her money back after waiting five months be taken as natural... Had a total of 285 complaints in the consumer guarantees Act ( CGA ) reasonable. At least 3 months we focus our work on issues that can result in harm. Are set by credit card companies, such as Mastercard and Visa getting emails saying they did have... X27 ; ve happened event of a notice from the box seeking to take advantageof the demand! Affair has spoken to ticketek customers across the country who say they acting! Warning from the Government to make all the entertaintment ticket sales and grab millions Dogg. Should & # x27 ; re booking and your query promoters website for is... Tickets and the they said they would refund me now they say a store credit body that helps disputes! They are unable to replace/re-issue the tickets must provide this they say a store.! The law due to any of the ticket to show for it!. A monopoly on the ticketing industry that NEVER should & # x27 ; m out $.... To $ 100 or equivalent ) tried to resolve your problem with purchase! Replaced in advance of theBookingor on the ticketing industry that NEVER should & # x27 ; re booking your. To mislead you comply with the companies involved, letting them know our expectations and encouraging... Promoter cancels due to any refund service: Parents launch legal action against a prestigious school...
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