1000 /1000 Characters. As the problem gets worse, the excessive accumulation of water can damage crucial internal components, including the bulbs and igniters, causing diminished light output and electrical shorts. But not only were the low-beam headlights dim, the high-beam headlights were also affected and had to be replaced at a cost of $1,600, paid for by the plaintiff. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); (adsbygoogle = window.adsbygoogle || []).push({}); (function() { February 20, 2022, 3:56 pm. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. Cant see the road If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. I have a 2014 SRX. Here at Advance Auto Parts, we work . Will I qualify for this class action? I was left without any help from any even my own insurance company tried to blame me for the accident, but after six months they took responsibility and they payed my repair and my other medical bills, but they never payed my six months out of work!!! They are degraded by the heat of the bulbs, LincolnLarry Cant see the road lines. Same here. I replaced my 2014 Headlights myself, which took me and a friend about two hours. I replaced the bulbs, which is not cheap, twice. The Nationwide Class for this action is all owners and lessees of 2016 Cadillac SRX vehicles bought or leased in the US. If GM rules you should be reimbursed then they will pay and that will be the end. Allegedly, this problem causes drivers to not be able to drive their vehicles at night or in other sub-optimal conditions, decreasing the utility of the vehicles. I was not in the least happy about this!! Hey everyone so I bought my wife a 2014 luxury srx I noticed after first drive at night the lights were so dim so I bought the ultra visions H11s just a ever so slight brightness. I hope that they pay for the headlights because 1200.00 is to much to pay for a known issue I have contacted Cadillac, GMC, and of course, my extended warranty company, with no resolution. Cadillac told me it was not a safety concern. California consumers may exercise their CCPA rights here. How these simple documents can unlock information about your car. Vanessa I am scared to drive at night because I just cant see. The Capital Cadillac service rep even put that on the invoice. I was told I missed the deadline and have to pay $2,100 to replace them. 21. seal on headlight lets moisture in and lights go out in the 2011 SRX. General Motors will also reimburse customers for a new diagnosis performed by Cadillac dealers for moisture-related problems. November 18, 2021, 9:07 am. How can I join the lawsuit to get something done? So I called GM and was told I would not receive reimbursement until maybe August. I still have 5 years to pay on this car! These efforts have been called entirely inadequate in fixing the problem or even alerting the vast majority of Cadillac SRX drivers to the issue. Last year I paid the Cadillac approximately $400.00 to install new bulbs. Just crazy! have a extra $1200.00 to pay for the repair. It is totally unsafe and unacceptable. We brought our SRX in in May in the height of the pandemic. This website is not intended for viewing or usage by European Union citizens. The company handling the suit, Analytics, told us they sent us a letter, which we never received. A successful case could also require GM to remove and replace any defective components and provide compensation for the cars loss in value. A dealer told the plaintiff the headlight seals were allowing moisture to damage the reflectors inside the headlights which caused the lights to stay dim. Whats the problem with the headlights? I just had my mechanic try to fix my Cadillac SRX headlight problem today. CERTIFIED SERVICE. callback: callback The moisture accumulation behind the headlights can impair drivers ability to safely operate their vehicles after dusk, before dawn and in poor weather conditions, and makes the cars themselves more difficult for other drivers and pedestrians to see. I had emailed them last week and they said my claim was complete now and I'd be receiving the check on the next run from GM. Had to have the entire Headlight assembly replaced TWICE since I have had this car. ANGELA COX After it started having electrical issues I sold it. My life is at risk. According to Truesdell, the seals that GM uses on the vehicles headlights are prone to deterioration, which can cause moisture to accumulate and condense when air flows through their vents. Payment & Price. Its Ludacris since this is an actual manufacturer defect. The lawsuit says the TSB was updated in 2011 as TSB 10-08-42-001A to add the 2011 SRX, then GM continued to update the bulletin. To file a claim, you will need to provide GM with copies of receipts or invoices for the purchase and installation of the replacement headlamps, as well as proof of ownership of the vehicle. According to the lawsuit settlement, California and Florida SRX customers will be reimbursed for out-of-pocket expenses for repairs to the headlights, headlamp capsules or bulb replacements up. Didnt notice the light problems until two years later. Affected customers should be aware that they must first pay out-of-pocket for headlight repairs, then they will be eligible to receive reimbursements for the expenses. Just setting story straight from the start lol. The information on this page is for reference only. I received a lettered a letter from you'll offering to replace the headlights on my previous Cadillac which was traded in on the purchase of the current Cadillac. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. He says that he purchased a vehicle whose headlights failed, and claims that he was financially injured by the problem. status of any class action settlement claim. I live in New York. Not to mention putting ourselves and others at risk because our headlights are so dim that they cant even be seen. Are the plastic lenses cloudy? Save my name, email, and website in this browser for the next time I comment. So disgusted with the never ending lies by GM. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Truesdell goes on to say that the pooling condensation causes the vehicles to not function the way they should, including but not limited to causing the bulbs to fail, and causing other components to corrode. The complaint alleges that GM has known about this problem since at least May 2010 because, it claims, the 2010-2015 Cadillac SRX vehicles had the same problem and the company put out several technical service bulletins (TSBs) about it. I have an 2010 Cadillac SRX with the same problem its hard to see at night with the bad headlight how do I join the headlight over $1000. A class action lawsuit says that the headlights on 2010-2015 Cadillac SRX vehicles possess a defect that causes them to fail unexpectedly and prematurely. I had no choice but to borrow the money for the repairs and now after filing the paperwork in May, I have not received anything. The deadline to submit your claim is fast approaching, so dont delay! Redesigned for 2010, the SRX switched to a front-/all-wheel drive platform and emerged as an agile and sporty contender with a well-trimmed interior and a lot of style. But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! My local dealership wants to charge me over $1,900 to replace them. Cadillac agreed to pay consumers and isnt. The deadline to submit your claim is June 1, 2011. An owner would need to file a similar suit in Canada. Suppose to be a LUXURY VEHICLE but I but I cant drive the suv! Not only have many SRX owners been forced to pay out of pocket for the fix, but the new headlights could potentially go bad once again due to condensation. How do you join a class action suit? How do I join this lawsuit? I bought it used. November 18, 2021, 1:34 pm. They are exactly the same and in the same place. You can find the necessary forms and instructions on the GM website. I have a 2010 SRX with the same problem. When I wrote to Cadillac, they sent me a letter indicating that I could pay to have fixed and they would reimburse up to $750 per headlight. The Cadillac touch screen systems reportedly control many functions in the vehicles, including music, temperature . How is it possible that a company can be so irresponsible. Consumer that bought SRX cadillac doesnt matter what year should start new class action Cadillac SRX LED Headlight Kits Reviews. The headlight lawsuit was first proposed on a nationwide basis, but legal hurdles shaved the case down to California and Florida residents affected by the headlight problems. Just bought 2014 SRX and first thing I noticed is the highlights are really weak! I have a 2011 SRX and took it to dealer and they said the deadline had passed. December 19, 2021, 5:06 pm. Purchased from Cadillac dealer in Ca I just bought a 2014 srx and the headlights went dim after a couple months. Then, when I called the number on the paper I received, I was advised I can go to any dealer that is going to do the repair within GM reimbursement amounts. Im searching for a number to contact them to find out what the issue hold up is. Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. I was told it was mailed but I never received it. When submitting your claim, please include a copy of your proof of purchase (e.g. We use cookies to analyze & improve your experience, & to personalize content and ads. All Rights Reserved. Sad to say maybe after people start dying due to crashing at night theyll be forced by Government Motors o address their problem. Original review: Sept. 9, 2022. He also said that 2019 reimbursement had not been paid has anyone got their reimbursement check, I cant afford to pay this and not get my money back. The new headlights installed easily, plug and play. Saturday 9:00am to midnight. Our high end Cadillac SRX headlights offer up stress-free plug and play installation . Now I have to pay for the fixing of my lights myself. Cant use my cue because it is cracking like spiderweb Love Everything but the low beams at night. They will not honor the recall. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. This field is for validation purposes and should be left unchanged. My last words to them was I purchased a 2014 SRX. Glad I had it in my bank to get the headlights being this pandemic had hurt my pockets EXTREMELY being a cosmetologist. The companyalsoallegedly did not inform consumers about the problem prior to their purchases. Replacement Driver and Passenger Side Headlights, With bulb (s), Halogen, Clear Lens. I took the letter regarding the head lamps to my dealership, and was told that two head lamps (which were ordered in June and just arrived) for my 2015 SRX will be $3,300 and that GM will only reimburse me $1200.00 of that. The factory lights might as well have been non . File complaints with the NHTSA, Cadillac and GM. Issue wa not fixed. My car is very dangerous to drive at night. CarComplaints.com has complaints about the 2016 Cadillac SRX and other Cadillac SRX model years. I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. 4.8 of 5. Insane !! This problem warrants a recall. Hello Cavendar dealership!! forms : { I have filed a complaint with the attorney general in Indiana and Minn where the office is but not even a response with these jerks. Have to drive with brights on at dark, I have a 2025 SRXs with the same problem. Do not have dims at all now. This isnt the first time Cadillac Society has reported on issues related to headlight assemblies in the second-generation Cadillac SRX. UPDATE: My reimbursement check arrived today. I love that one too I also have caddy crest with Detroit skyline tattooed on my right shoulder. We are available to chat: Monday through Friday 8:00am - midnight. Personally I have NEVER had GM own up to fixing anything for any cars they put up road blocks and stall then say sorry about your luck. Karen pensyl See your self.Like this video and subscribe.-----------------------------------------Follow me on instagram: @therealmecowhy https://www.instagram.com/therealmecowhy/-----------------------------------------Follow me on facebook: @TheRealMecowhy https://www.facebook.com/TheRealMecowhy/------------------------------------------------Mecowhy? FOR ROADSIDE ASSISTANCE. And now, a new lawsuit recently being filed in regard to the crossovers faulty lens assemblies. Im glad some of you got reimbursed. i have 2004 SRX and have the exact problem with headlight flickerin and finally burned out . The company, Allegedly, the company did issue a Customer Satisfaction Campaign after 2010 in an attempt to address driver complaints about the headlight defect, but, Cadillac SRX Class Action Claims Headlights Defective, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Dark gray metallic tri-gray interior Bose system was second to none that will the... 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